Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, and other contact information.

We also automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, and pages you visit.

We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, and personalize your experience.

We may also use your information for marketing purposes, such as sending you promotional materials about our products and services, unless you opt out of such communications.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.

We may share your information with service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.

We may also disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

You can control cookie settings through your browser preferences, or manage them through our Cookie Preferences. However, disabling cookies may affect the functionality of our website.

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.

If you have any questions about your rights or wish to exercise them, please contact us using the information provided in the “Contact Us” section below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

CLOUD ELEVEN Limited
888 Sukhumvit Rd., Phra Khanong Tai, Phra Khanong, Bangkok 10260
Email: customer-support@cloud11.co.th
Call Center 02-119-8000 (Mon–Fri: 10:00 AM – 10:00 PM)

For more information about our practices, please also review our Terms & Conditions and Cookie Policy.