Ecosystem
Ecosystem
Your Spaces
Your Spaces
Happenings
Happenings
Campaign & Promotion
Campaign & Promotion
Contact
Contact
EN
FAQ
Search across all topics, or browse by category below.
888 Sukhumvit Rd., Phra Khanong, Bangkok
All
General
Account & Profile
Reward (Pocket+)
Data & Privacy
Help & Troubleshooting
General
Q: What is the Cloud11 App for?
+
Q: Do I need the app to visit the Cloud 11 building?
+
Q: Is Cloud 11 App free?
+
Q: Where is the Cloud 11 building located?
+
Q: What is the "Editorial" section?
+
Account & Profile
Q: How do I create an account?
+
Q: I didn't receive my OTP. What should I do?
+
Q: Can I log in with my email, Facebook, or Google account?
+
Q: I've changed my phone number. How do I access my account?
+
Q: How do I delete my account?
+
Reward (Pocket+)
Q: What are CloudPoints and Pocket+?
+
Q: How do I earn CloudPoints?
+
Q: How do I spend or redeem my CloudPoints?
+
Q: When will I be able to redeem my points?
+
Q: Do my CloudPoints expire?
+
Q: Can I transfer my points to a friend or another account ?
+
Data & Privacy
Q: Why must I provide my Date of Birth (DOB) at registration?
+
Q: Why do you ask for optional information like Gender, Sexual Orientation, or Address?
+
Q: Who can see my profile information?
+
Q: How is my personal data used?
+
Help & Troubleshooting
Q: The app crashed or is very slow. What should I do?
+
Q: How can I contact customer support?
+
Q: What phones and operating systems does the app support?
+
